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Data Protection

Uq9 Privacy Policy — Your data is safe with us

This Privacy Policy gives you full transparency on how your personal data is collected, used, and protected on the uq9 platform.

Last Updated: January 2026
Table of Contents

1. Introduction

Uq9 (https://uq9.app) your Privacy places protection as its highest priority. This Privacy Policy This explains what types of information we collect when you use our platform, why we collect it, and how it is kept secure.

By registering with or using uq9, you agree to this Privacy Policy- you are considered to have accepted the terms stated therein. We strongly recommend reading this policy carefully before using the platform.

This policy applies solely to uq9's own platform. uq9 is not responsible for any third-party websites or services.

2. Information We Collect

Uq9 only collects information that is genuinely necessary to provide its services. Below is a full breakdown of what data we collect and how it is collected.

Information You Provide Directly:

  • At registration: name, mobile number, email address, and date of birth.
  • For identity verification: a copy of your National ID (NID) or passport.
  • For financial transactions: mobile banking numbers (bKash, Nagad, Rocket).
  • Support contact interactions: messages and information shared via chat or email.

Automatically Collected Information:

  • IP address and device type.
  • Browser type and operating system.
  • A log of how long you spent on the platform and which pages you visited.
  • A record of your game history and betting activity.
Types of Data Reason for Collection Mandatory?
Name & Mobile Number Account Creation & Verification Yes
NID / Passport Age & Identity Verification If Needed
Mobile Banking Number Deposit & Withdrawal Process Yes
IP & Device Information Security & Fraud Prevention Automatic
Gaming History Regular Reports & Audits Automatic

3. How Information Is Used

Uq9 uses the information it collects solely for the following purposes. Your Privacy We keep data usage limited and controlled to ensure this.

  • Account management: To manage your registration, login, and profile updates.
  • Financial transactions: To process deposits and withdrawals successfully.
  • Customer Support: To handle your questions, complaints, and support requests.
  • Security Assurance: To prevent fraud, multiple accounts, and unauthorized access.
  • Legal compliance: To comply with applicable laws and regulations.
  • Platform Improvement: For analytics aimed at improving the user experience.
  • Promotions: To send you offers and bonuses tailored to your preferences (you may opt out at any time).

Uq9 never sells your data to advertisers or third parties. Your data is used only for the purposes stated above.

4. Data Storage & Retention

Uq9 stores your personal data on secure servers. Privacy Policy data is retained only for as long as necessary, in accordance with this policy.

  • All data is retained for as long as the account remains active.
  • Even after account closure, certain data may be retained due to legal obligations 5 Years may be retained for.
  • Transaction records are retained in accordance with financial regulatory guidelines.
  • Marketing-related data is deleted as soon as you unsubscribe.

All our servers are hosted in ISO 27001-certified data centres and undergo regular security reviews.

5. Data Sharing Policy

Uq9 does not sell or lease your personal data to third parties. However, information may be shared in the limited circumstances outlined below:

Your data may be shared when:

  • Legal obligations: Upon a court order or a lawful request from a government authority.
  • Payment Processing: To process transactions through payment gateways such as bKash, Nagad, and Rocket — only the information strictly necessary.
  • Fraud Investigation: To assist with financial crime investigations.
  • Technology Partners: Trusted technology providers that support platform operations — bound by strict confidentiality agreements.

Before sharing any information with third parties, a mandatory Non-Disclosure Agreement (NDA) is signed with them. If your data is misused, uq9 reserves the right to take legal action against that partner.

7. Security Measures

Uq9 uses industry-leading technology to protect your information. Our Privacy Policy- is built on a core commitment to keeping your data secure.

  • 256-bit SSL/TLS Encryption: All data transfers occur through encrypted channels.
  • Two-Factor Authentication (2FA): An additional layer of security for your account.
  • Firewall & DDoS Protection: Server-level intrusion prevention.
  • Regular Security Audits: Third-party penetration testing.
  • Staff training: Only authorized personnel have access to user data.

Uq9 will never ask for your password, OTP, or full banking details by phone, SMS, or email. If you receive any such message, it may be a phishing attempt — please contact our support team immediately.

8. Your Rights

Uq9's Privacy Policy you have clear rights over your personal data in accordance with this policy. Your rights are outlined below:

1
Right to Access

You may request to know what information we hold about you.

2
Right to Rectification

You may request corrections to any inaccurate or outdated information.

3
Right to Erasure

Where there is no legal obligation to retain it, you may request that your data be deleted.

4
Right to Restrict Processing

You may request that we restrict the use of your data for specific purposes.

5
Right to Data Portability

You may request a copy of your data in a readable, portable format.

6
Right to Withdraw from Marketing

You can opt out of receiving promotional messages at any time.

To exercise any of these rights, please contact our support team. We typically respond within 30 business days.

9. Minor's Data

Uq9 strictly prohibits anyone under the age of 18 from creating an account or using the platform. Our Privacy Policy no data is collected from minors in accordance with this policy.

  • Age verification is carried out at the time of registration.
  • If an underage user is identified, their account will be closed immediately.
  • Any data collected from a minor is permanently deleted.

If you become aware that a minor is using uq9, please notify our support team immediately.

10. Changes to the Privacy Policy

Uq9 may, if necessary, this Privacy Policy may update this policy. Any changes will be published on this page, with the date of the update noted at the top.

  • You will be notified of any important changes via your registered email or platform notifications.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.
  • If you do not agree to the updated policy, you may request to close your account.

11. Contact

This Privacy Policy If you have any questions, concerns, or complaints regarding this, please reach out to us:

  • Email: [email protected]
  • Support: 24/7 Live Chat — available via the chat button in the bottom corner of the platform.
  • Response Time: Responses are typically provided within 24–48 hours.
Our Commitment

Why uq9's Privacy Policy Separate

End-to-End Encryption

Every transaction and piece of personal data you share is protected with 256-bit SSL/TLS encryption. No third party can access your data.

We Do Not Sell Your Data

Uq9 never sells your name, phone number, or any personal information to advertisers or third parties — that is our firm commitment.

Your Control

View, correct, delete your data, or opt out of marketing — it's all in your hands. Just contact support anytime.

Regular Audits

Our security systems are independently audited by a third party every year to ensure your data remains fully protected.

Transparent Cookie Policy

We are transparent about which cookies we use and why. You have control over most cookies if you choose to manage them.

24/7 Support

Our support team is available 24/7, seven days a week, for any privacy-related questions.

Frequently Asked Questions

About Our Privacy Policy FAQ

No. uq9 never sells or shares your data with third parties. Limited information may only be shared for payment processing or legal compliance — and strictly under confidentiality agreements.

Yes. Unless required by legal obligation, you may request deletion of your data at any time. Once you contact our support team, this is typically handled within 30 business days.

The platform cannot function properly without essential cookies, as they are required for login sessions and security. However, you can disable analytics and marketing cookies through your browser settings.

Yes, completely secure. All payment transactions are processed through 256-bit SSL encryption. We do not store your full bank or mobile banking details — only the information necessary to complete a transaction is used.

For significant changes, you will be notified via your registered email or through a platform notification. The date of the latest update will also always be shown at the top of this page.
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